TERMS OF SERVICE

Welcome to CRIST & QUILL.

These Terms of Service govern your access to and use of the CRIST & QUILL website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms, along with our applicable policies.

1. ABOUT CRIST & QUILL

CRIST & QUILL is a fragrance brand offering premium parfums for customers in India and applicable international markets.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices and other information displayed on our website are accurate and current.

Product appearance may vary slightly due to:

• Photography and lighting
• Individual screen settings
• Packaging updates
• Manufacturing or presentation variations

Fragrance perception may also vary from person to person depending on skin, application, environment and other factors.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to update product availability, descriptions and pricing when necessary.

4. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to successful payment, product availability and order processing.

We may cancel or decline an order where reasonably necessary, including in circumstances involving pricing errors, payment issues, suspected fraudulent activity, inventory discrepancies or other legitimate reasons.

5. PRICING & PAYMENT

Prices and applicable charges will be displayed during the purchasing process.

Payment must be successfully completed through the payment methods made available on the website.

6. SHIPPING

Shipping and delivery are governed by our Shipping Policy.

7. RETURNS & REFUNDS

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers should record an unboxing video when opening their parcel, particularly where a claim may involve damage, leakage, missing items or an incorrect product.

8. CUSTOMER RESPONSIBILITIES

You agree to provide accurate information while placing an order, including your name, contact information, billing details and delivery address.

You are responsible for reviewing your order information before completing your purchase.

9. WEBSITE USE

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorised access to the website or its systems
• Interfere with website functionality or security
• Copy or misuse website content without permission
• Upload malicious or harmful material
• Misrepresent your identity or information

10. INTELLECTUAL PROPERTY

The CRIST & QUILL name, logo, product names, photographs, graphics, written content, designs, visual identity and other original website materials are protected by applicable intellectual-property laws.

Unauthorised reproduction, modification, distribution or commercial use is prohibited.

11. THIRD-PARTY SERVICES

Our website may use third-party services such as payment processors, courier partners, analytics providers and other service providers.

Their respective terms and policies may also apply to the services they provide.

12. POLICY UPDATES

CRIST & QUILL may update these Terms of Service from time to time to reflect changes in our business, website, services or applicable requirements.

The updated version will be published on this page with the revised effective date.

13. CONTACT

For questions regarding these Terms:

CRIST & QUILL
B-22, 637/1, Street No. 2
Dashmesh Nagar, Ludhiana
Punjab – 141003, India

Email: [cristandquill105@gmail.com]
Call / WhatsApp: +91 89687 49745
Call & WhatsApp: 9:00 AM – 10:00 PM IST
Email Support: 24/7