SHIPPING POLICY

At CRIST & QUILL, every order is carefully prepared and packaged before dispatch.

ORDER PROCESSING

Orders are processed after successful payment confirmation.

Processing and delivery timelines may vary depending on order volume, destination, courier availability, holidays and other logistical circumstances.

SHIPPING & DELIVERY

Once your order has been dispatched, tracking information will be provided where available through the contact details associated with your order.

Delivery timelines are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Incorrect or incomplete addresses
• Customs or regulatory procedures for applicable shipments
• Circumstances beyond our reasonable control

CHECK YOUR PARCEL BEFORE OPENING

When your parcel arrives, please check the outer packaging for visible signs of damage, leakage, tampering or opening.

IMPORTANT — RECORD YOUR UNBOXING

Please record a continuous, unedited video while unboxing your CRIST & QUILL parcel.

Start recording before opening the parcel and clearly capture the shipping label, outer packaging, opening process and product received.

This documentation may be requested when reporting:

Damage · Leakage · Missing Items · Incorrect Products

Please retain the parcel, packaging and shipping materials until any reported issue has been resolved.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient or other customer-provided information, additional shipping arrangements or charges may apply where applicable.

DELIVERY ATTEMPTS

Delivery is handled by the applicable courier partner. Customers should remain available at the provided delivery address and respond to courier communication where required.

INTERNATIONAL ORDERS

For international shipments, delivery timelines, customs requirements, duties, taxes and other import-related charges may vary by destination.

Where applicable, customers are responsible for complying with the requirements of the destination country.

SHIPPING SUPPORT

For shipping-related assistance:

Call / WhatsApp: +91 89687 49745
Hours: 9:00 AM – 10:00 PM IST
Email: [cristandquill105@gmail.com]
Email Support: 24/7