RETURN & REFUND POLICY

At CRIST & QUILL, we take care in preparing, packaging and delivering every order. We want every fragrance experience to arrive safely and exactly as expected.

If you receive a product that is damaged, defective, leaked, incorrect or missing, please contact our Customer Care team as soon as possible.

IMPORTANT — PLEASE RECORD YOUR UNBOXING

We strongly recommend that every customer record a continuous, unedited unboxing video while opening their CRIST & QUILL parcel.

The video should begin with the sealed/unopened parcel and clearly show:

• The shipping label and order details
• The condition of the outer packaging
• The complete opening of the parcel
• The product received
• Any visible damage, leakage, breakage or missing/incorrect item

Please retain the original packaging and shipping materials until your concern has been completely resolved.

For claims relating to damage, leakage, missing products or incorrect products, the unboxing video and photographs may be requested to help us verify the condition of the shipment and process the claim.

DAMAGED OR LEAKED PRODUCTS

If your product arrives damaged or leaked, please contact us with:

• Order number
• Clear photographs of the parcel and product
• Unboxing video, if available
• A brief description of the issue

Our team will review the information and guide you regarding the applicable resolution.

WRONG OR MISSING PRODUCT

If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details and supporting photographs/video.

Once verified, we will advise you regarding the applicable replacement, refund or other resolution.

RETURN ELIGIBILITY

Because perfumes are personal-use products, opened or used fragrance products may be subject to return restrictions.

Any return must meet the applicable eligibility requirements communicated by CRIST & QUILL.

Products approved for return should be returned in the required condition with the applicable original packaging and accessories.

REFUNDS

Once an eligible return or claim has been reviewed and approved, the applicable refund will be processed through the original payment method or another applicable method.

The time taken for the refund to reflect in your account may depend on your payment provider or bank.

NON-RETURNABLE CONDITIONS

A return or refund may not be available where:

• The product has been used or materially altered after delivery
• The product has been damaged after delivery due to improper handling
• Required information or supporting evidence is not provided where reasonably necessary to assess a damage/incorrect-item claim
• The request does not meet the applicable return conditions

This does not limit any rights available to consumers under applicable law.

NEED HELP?

For return or refund assistance:

WhatsApp / Call: +91 89687 49745
Call & WhatsApp Hours: 9:00 AM – 10:00 PM IST
Email: [cristandquill105@gmail.com] — Available 24/7