PRIVACY POLICY

At CRIST & QUILL, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Product and purchase information
• Information you provide when contacting customer support
• Information submitted through contact forms
• Website usage and device-related information, where applicable

We only seek information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments
• Provide order updates
• Respond to enquiries and customer support requests
• Process returns, refunds and replacements
• Improve our website, products and customer experience
• Maintain website security and prevent fraudulent or unauthorised activity
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where you have provided the necessary consent

3. Payments

Payments may be processed through third-party payment service providers.

CRIST & QUILL does not intend to store complete payment-card information on its own systems where payment processing is handled by a third-party payment provider.

Payment information is subject to the privacy policy and security practices of the relevant payment provider.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Support relevant marketing or analytics activities, where applicable

You may be able to manage cookie preferences through your browser or available website controls.

5. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors
• Shipping and logistics partners
• Website and technology providers
• Analytics or marketing service providers, where applicable
• Customer-support service providers
• Government authorities or other parties where required by applicable law

We do not sell your personal information as a product.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Choices & Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain personal information and withdrawing consent where applicable.

To make a privacy-related request, contact us using the details below.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

CRIST & QUILL is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

The updated version will be posted on this page with the revised date.

11. Contact Us

For privacy-related questions or requests:

CRIST & QUILL
Ludhiana, Punjab, India
Email: [Official Email Address]
WhatsApp: +91 89687 49745
Call: +91 89687 49745
Call & WhatsApp: 9:00 AM – 10:00 PM IST
Email Support: 24/7